Returns & Refund Policy

Returns and refunds

Return and refund eligibility may vary by product type, manufacturer policy, item condition, and whether an item was special-ordered.

Please inspect your order promptly after pickup or delivery. If you believe an item arrived damaged, incorrect, or defective, contact Ison Powersports as soon as possible so the team can review the issue and explain available next steps.

Installed parts, used items, electrical components, fluids, and special-order items may be restricted from return. Shipping charges and payment processing fees, when applicable, may be nonrefundable unless the dealership confirms otherwise.

For help with a return question before or after purchase, contact the parts desk through our Contact & Location page or submit a parts request.